The Derby Customer Service team is responsible for delivering the technical services needed to ensure the customer’s solution is successfully deployed and the return on investment is maximized.  

Derby services are backed-up by a range of professional and knowledge-based services that include implementation services, customer training and software maintenance.

Implementation

Derby ASSIST is a solution delivery service designed to ensure that the core components of Derby’s solutions are brought on-line quickly at the target customer's site.

Customer Training

All Shop Floor Connect and Shop Floor Insight applications are supported by professional web-based training classes.

Software Maintenance

Derby On-Demand Services includes software support and maintenance that provides a range of ongoing support services that enable customers to keep their Derby solution up to date and secure.